Surveys the management of operations in manufacturing and service firms. Diverse activities, such as determining the size and type of procution process, purchasing the appropriate raw materials, planning and scheduling the flow of materials and the nature and content of inventories, assuring product quality, and deciding on the production hardware and how it gets used, comprise this function of the company. Managing operations well requires both strategic and tactical skills. The topics considered include process analysis workforce issues, materials management, quality and productivity, technology, and strategic planning, together with relevant analytic techniques. The course makes considerable use of business cases. Most classes will be spent discussing the cases assigned. For each case, students will be asked to review actual compare situations and apply technical and managerial skills to recommending course of action. Most cases will taken from manufacturing, but some will be service-oriented.