About
Provides an understanding of how operations management concepts and tools can produce better quality, lower costs, and improve revenue. Examines how to improve productivity, maximize asset utilization, reduce waiting lines, shorten throughput times, and enhance the overall customer experience. Explores quality management concepts and tools with a focus on healthcare. Includes additional topics such as nurse scheduling, managing patient flows across units and the continuum of care, impact of facility design on patient and caregiver satisfaction, and managing emergency rooms and surgical suites. Identifies transferable practices from other industries for the redesign of healthcare operations.
Resources